Quality spare parts are essential for the reliable operation of engines. MWM gas gensets are technologically sophisticated and expensive equipment. When selecting and purchasing spare parts for the gas gensets, the cost of a mistake is very high.
To avoid unnecessary costs and risks, the owner of MWM gas genset should know how to timely provide his business with spare parts of the required quality and secure himself against counterfeiting.
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Why is it important to use only genuine MWM spare parts?
The world market is supplied not only with genuine spare parts produced by the manufacturer of the equipment, but also with alternative spare parts released into free circulation by OEM manufacturer (a subcontractor, who supplies alternative parts to the manufacturer’s production line) as well as unofficial copies produced by companies from the Eastern countries.
If in the first case the parts can match the genuine ones in quality, then in the second case, the unreliability and low quality leads to wear and tear problems as well as failure of the plants. The cost of using unofficial copies of genuine parts is equivalent to the cost of a new engine.
Why is it important to buy MWM spare parts from an official Service Partner?
An official MWM Service Partner takes full responsibility of the manufacturer in the territory assigned to him. This responsibility extends to the spare parts and consumables supplied by the Service Partner, including their correct selection as well as services provided to customers and warranty cases.
The official MWM Service Partner offers only genuine spare parts, controlled by the manufacturer, and incurs warranty obligations for gas genset and MWM spare parts. In case MWM spare parts are purchased from another company, they are not covered by the manufacturer's warranty.
To improve the consumer characteristics of the product, the manufacturer of MWM gas gensets – Caterpillar Energy Solutions makes technical changes to its products. Even within the same engine types, spare parts and methods of their maintenance may vary.
To reduce the risk of improper maintenance, Caterpillar Energy Solutions keeps a database in which all technological characteristics are recorded by a unique number of each MWM engine. Without access to these data, there is a risk of incorrect selection of spare parts and incorrect manipulations when performing maintenance services. Only the official Service Partner, to which the territory is assigned, has access to the database. Working with another company in this region will lead to mistakes in the selection of MWM spare parts and the failure of the equipment.
Even if the spare parts are genuine, but were imported illegally – without customs clearance – there is a possibility that warranty coverage will be denied and MWM gas genset will fail. By purchasing counterfeit MWM parts, the customer gets a price advantage, but risks to significantly exceed its financial expenditures.
Counterfeit parts are usually come from European companies that sell MWM products but they have neither authorization to work with customers from the Russian Federation nor do they have access to MWM engines database in Russia. Such a supplier cannot guarantee (provide documentary proof) that the spare part will be suitable by configuration to a specific engine and will be functioning properly.
Questionable origin of spare parts can be tracked by their price. If the price is lower than that of the official Service Partner, the customer should request supporting documents: copies of customs declarations for these spare parts. To detect counterfeit parts, it is necessary to contact the manufacturer or an official Service Partner.
How to check the authorities of a company that offers MWM spare parts?
The Partner must have a certificate confirming its status, an authorization to deal with specific engine types and perform repairs of certain maintenance levels. A certain territory should also be assigned to the Partner. Contact the Manufacturer to verify the authenticity of the certificate.
The Partner must be listed on the Manufacturer's official website. The territory where the Partner is authorized to perform its activity will also be mentioned there.
The Partner must have all the official documents, including a valid contract concluded with the Manufacturer and the customs declarations for each lot of goods.
Motorwerk-SGU, LLC an official MWM Service Partner will promptly repair gas gensets, eliminate malfunctions and equipment failures, if the case is under warranty.